Support Policy
We, at Pebble stand by our products and believe that they are the best possible solutions we deliver. However, if you come across any issues or incompatibilities, you can open up a support ticket and allow us to help you resolve your issue. Dedicated support is promised to only those who possess an active account. Free copies, expired licenses, and inactive accounts are not qualified for product support. You will have to purchase an account in order to be able to get help from our support team.
Overview
This Support Policy describes what support you can expect from us for your Pebble products. If you have any questions about this Support Policy or do not agree with it, please contact us before using the Website or any of Pebble’s products.
We may amend this support policy occasionally, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Support Policy is effective from the 1st January 2021.
What’s included in support
Pebble support is provided via our email ticketing system and includes the following:
Answering questions about Pebble features and functions
Responding to any bugs you may have found for
REI Landlist
REI Landleads
REI Pebble
Troubleshooting for the following included website third-party plugins:
Automated Offers
Sales Post Generator
Property Content Lock
Ninja Forms
Ninjaforms Conditional Logic
Short Pixel
WP Rocket
Elementor
Duplicate Post
Simple History
CoBlocks
Elementor
Post Type Order
Pebble team has the right to create their own user administrator account inside of your WordPress website’s dashboard so we can log in with our own username and password. This access gives us full administrative access to your site. You have the ability and can remove and revoke our account at any time.
Pebble holds the right to disable any plugins that may be causing performance, conflicts or functional issues on your site.
Daily Backups
Domain and email hosting
Listing any of properties or facilitate with any sales or transactions
Communicating with any of your potential customers or site visitors or manage any form submissions
Pebble will not support, be responsible or assist with any other WordPress themes or plugins installed that were not installed by Pebble
Pebble will not support, be responsible, or assist with any other services, systems, or products beyond Pebble
Third-party plugins integrations
Any other things that are not related to our products directly
Themes modifications and customization services or any other custom work
What’s not included in support
Your site is backed up on a daily basis automatically. You do not need to add a backup plugin to your site as regular backups are taken care of already. If you ever need to restore a backup of your site, each backup copy is available for 30 days and can be restored within those 30 days.
